




ADEC Innovations Amidst Covid-19

With the COVID-19 pandemic continuing to spread around the world, industries from various sectors have taken unprecedented but necessary measures aimed at continuously delivering services while protecting the welfare of employees.
ADEC Innovations, for its part, has focused on maintaining critical services for customers while prioritizing the safety and welfare of its staff. In line with ADEC’s Business Continuity Management (BCM) plans, we have established a fast-paced and flexible plan of action to adjust to this new reality.
Work-from-home arrangements have been made available, especially to those working on critical operations for clients who have agreed with this business continuity approach. This set-up is supported by systems and mechanisms designed for effective telecommuting as an essential aspect of protecting services.
On-site employees managing the backbone of our operations have also been provided accommodation and transport arrangements in compliance with the strict community quarantine controls imposed by the government. Additionally, adherence to rigorous safety, cleanliness, and social distancing directives by local authorities were enforced in our operations centres, across our various locations.
We continue to closely monitor the global and local developments on COVID-19 through hands-on leadership, with particular emphasis on enabling various task forces to create an informed employee base.
In the coming days, we will be focusing on ensuring the security of our operations, as well as strictly maintaining the continuity of execution of our services.
This transition has been challenging for management and employees, but, thanks to everyone’s hard work, we have been able to implement our service recovery plan successfully.
As the world continues to deal with the growing threat of COVID-19, ADEC Innovations wishes to assure our stakeholders that we remain steadfast in our commitment to address the needs of clients and staff during this challenging time.


Manila, Philippines
For the second straight year, ADEC Innovations received the Excellence Award for Service Export during this year’s National Export Congress, organised by the Department of Trade and Industry (DTI).
DTI again recognised ADEC Innovations and its significant contributions in the field of knowledge process outsourcing (KPO) and in the services outsourcing industry as a whole in 2019.
Co-founder and CFO Carol Esguerra, Executive Director for Industry Affairs Jeanette Carillo, and Marketing Director Dave Buenviaje received the recognition during the awarding ceremony held at the Philippine International Convention Centre.
Among the attendees were DTI secretary Ramon Lopez, Export Management Bureau Director Senen Perlada, and Philippine Exporters Confederation, Inc. (PHILEXPORT) President Sergio R. Ortiz-Luis, Jr.
Prior to the awarding ceremony, DTI officials and representatives from the public and private sectors discussed avenues and opportunities to drive exports through digital transformation with a series of panel discussions. As the panelists noted, many Filipino companies have yet to fully embrace true digital transformation despite expressing their interest in doing so.
Driving organisations towards digital transformation is at the core of ADEC Innovations and its services for more than two decades.
“Digitising physical assets and analyzing data is something we have been doing since we started as a BPO company,” Esguerra said.
Innovative services, like the solutions offered by ADEC Innovations, are essential in an increasingly digital world, according to Perlanan. “Companies have to adapt to digital transformation. Otherwise, they might be left behind,” Perlada said.
With this latest recognition, ADEC Innovations strengthens its position at the forefront of the KPO industry, and in the outsourcing industry as a whole.
This year’s Excellence Award for Service Export lauded companies that made exemplary contributions and exhibited excellence in their chosen fields.
Nominees were selected by their respective industry associations, with the winners determined through rigorous criteria.


