Global Business Services & Shared Services are Value Centers
For years, Global Business Services (GBS) and Shared Services operated behind the scenes, seen as cost centers. Now that’s changing. By streamlining processes, consolidating spend, and embedding technology, they optimize business to run at scale.
To put it simply: GBS and Shared Services don’t just support operations—they fuel growth. And that makes them the backbone of efficiency and real value centers.
Optimizing GBS and Shared Services with Outsourcing
The potential of GBS and Shared Services is undeniable, but growing challenges—talent shortages, operational complexity, tech shifts, and compliance demands—make it harder for organizations to keep up.
Many GBS leaders are realizing they can’t do it all alone. 50% of GBS organizations currently outsource, and 41% expect to increase outsourcing activities (State of the Shared Services & Outsourcing Industry Global Market Report 2024.)
In short, GBS outsourcing provides access to skilled talent, operational expertise, global locations, and advanced technology—helping GBS leaders stay focused on strategy, optimization, and business value.
GBS Outsourcing Specialist with Impact-focus
With 30+ years of outsourcing experience and operations across six continents we deliver digitally enabled GBS outsourcing solutions tailored to the unique needs of Shared Services and GBS functions.
Our solutions sit across Finance and Accounting, HR, CX, and Back-office processes. And as an impact-focused outsourcing solutions provider we support GBSs in meeting sustainability and ESG goals.
Our score of 82 NPS reflects of our customer focus, and commitment to quality. We continuously innovate—because like our clients we’re focused on creating real, measurable value.
Leading Provider of GBS Outsourcing
Our scalable and cost-effective GBS outsourcing solutions span the entirety of GBS and Shared Service operations.
Procure-to-pay
From managing accounts payable and receivable to handling supplier relationships, we ensure seamless Procure-to-Pay (P2P) operations that optimize cash flow.
Order-to-Cash
From order placement to credit management, our Order-to-Cash (O2C) outsourcing solutions enhance liquidity and working capital.
Record-to-report
From general ledger management to reconciliation and compliance, and audit support our Record-to-Report (R2R) outsourcing solutions ensure compliant, accurate reporting.
Source-to-pay
From purchase order management to supplier performance management our Source-to-Pay (S2P) solutions enhance efficiency across the supply chain.
Hire-to-retire
From talent acquisition to payroll and benefits administration our with Hire-to-Retire (H2R) outsourcing solutions ensure a seamless and compliant process for your workforce.
Business process management
From quality assurance, supply chain and ESG data management, our scalable, impact-focussed outsourcing solutions support your strategic goals.
Procure-to-pay
Streamline your procurement and supplier payments with Procure-to-Pay (P2P) outsourcing. From managing accounts payable and account receivable to supplier relationships, we ensure seamless operations that optimize cash flow.
Order-to-Cash
Unlock revenue potential and elevate customer satisfaction with Order-to-Cash (O2C) outsourcing services. From order placement to credit management, we ensure seamless operations that optimize cash flow.
Record-to-report
Turn financial data into actionable insights Record-to-Report (R2R) outsourcing. From general ledger management to reconciliation as well as compliance and audit support, we ensure compliant, accurate reporting for improved decision-making.
Source-to-pay
Optimize procurement and supplier relationships with Source-to-Pay (S2P) outsourcing. From purchase order management to supplier performance management, we deliver enhanced value, and operational effectiveness.
Hire-to-retire
Manage your entire employee lifecycle effortlessly with Hire-to-Retire (H2R) outsourcing services. From talent acquisition to learning and development as well as payroll and benefits administration, we ensure a seamless and compliant process for your workforce.
Business process management
Optimize your back-office operations with Business Process Management (BPM) outsourcing solutions. From quality assurance, supply chain and ESG data management, our scalable, impact-focussed outsourcing solutions support your strategic goals.
Service Excellence and Impact at Scale
Our global footprint and 4200+ team members ensure we’re equipped to provide organizations and their GBS functions with support as they scale up and down.
4,200
Employees
Globally
100M
Transactions Processed
Monthly
11
Delivery
Centers
4.4
Customer Satisfaction (CSAT) Score
We ensure 24/7 coverage, follow-the sun capabilities and deliver right-shore support with delivery centers in the Philippines, Kenya, Egypt, Colombia, Ireland, USA and beyond.
Wide range of GBS Outsourcing Solutions
We provide solutions across traditional GBS and Shared Services functions like HR and Finance and Accounting as well as Sustainability solutions.
Finance & Accounting
Comprehensive finance and accounting solutions to streamline business operations.
Human Resources
Outsource HR activities to optimize efficiency, reduce costs, and elevate your business.
CX & Customer Care
Outsourcing your customer service challenges to the right provider creates new opportunities.
Process Management Services
Outsource supply chain and ESG data management and focus on value-adding core activities.
Industries that Benefit from GBS Outsourcing
We help global organizations across various industries – logistics, banking and finance, consumer and high-tech and more.
Logistics
Outsourced back office, finance and accounting support to transportation providers, carriers, freight forwarders and logistics providers.
Utilities and Telecoms
Outsourced CX and customer service solutions for enhanced customer experience and NPS improvements.
Banking & Financial
As an ISO27001 and PCI-DSS certified outsourcer, we provide BFSI clients with back-office support and contact centre solutions that ensure the security of customer information and client data.
Consumer & High-Tech
Working with tech companies and IT hardware and software providers to deliver CX solutions, customer support and technical support services.
HR Operations
A comprehensive suite of outsourced HR support from back-office activities such as digitization of employee records, payroll and benefits administration to Voice Support for HR enquiries.
Government Services
For over 20 years, we have partnered with government and regulatory bodies to deliver trusted, secure outsourced customer service and document management.
Healthcare
Outsourced healthcare solutions for payer, provider and ancillary organizations designed to relieve administrative burden, supplement staff and impact service delivery.
Other
Bespoke BPO solutions for clients' needs – back office, customer care and finance and accounting expertise are transferable across industries and business sizes.
Impact Sourcing
Empowering people and communities with limited economic opportunity is at the heart of Impact Sourcing.
We’re listed among Impact Sourcing Specialists in Impact Sourcing State of the Market Report 2024, Everest Group, 2024.
Choosing GBS Partner for Your Business Needs
For decades, leading brands and specialized enterprises have trusted us to deliver remarkable outcomes through outsourced services.
Quality is consistently high, and they take an ‘out of the box’ approach to create reports that we would not have been able to produce internally. The team take full ownership and where we are in terms of business success is in no small part due to the team’s performance."
Award-Winning, Certified, and Secure: Services Designed for Quality and Value
Our reputation and credibility is as important to us as it is to you! We practice international standards across award-winning services – giving you piece of mind that our outsourcing solutions meet the highest standards, and are efficient, compliant and secure.
Partnerships, Memberships and Associations
We’re engaged in the Shared Services and GBS space as event partners, keynote speakers, association members, and collaborators with leading analysts. This keeps us at the forefront of evolving needs, ensuring future-ready, value-driven GBS solutions.
Expand Your Knowledge
BPO practices have evolved significantly. Shifting from focusing on pure cost-saving measures to value-adding activities and strategic partnerships that enhance efficiency and innovation and deliver impact through sustainable practices. Stay abreast of the latest BPO industry with our knowledge resources.
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